Review the Class Absence Policies & Procedures for aerial silks and straps classes at Ascend Aerial Arts below.
We offer both SESSION and DROP-IN classes. Session class enrollment means you pay upfront and are guaranteed a spot in the same class each week of the session because a regular, consistent training regimen is the best way to learn!
How do I request a makeup?
SUBMIT the Aerial Class Absence Form
Absence policy for session class enrollment
Session Classes: Beginner, Advanced Beginner, Intermediate, Pre-Int/Intermediate
48 Hour Notification
Those who SUBMIT the Aerial Class Absence form within 48 hours from the class date/time will have the following options:
- 100% full class credit that can be applied to a future session or drop-in class
- Or one make-up class per class missed
24 Hour or Day of Class Notification
Those who SUBMIT the Aerial Class Absence form either 24 hours before OR on the day of class will have the following options:
- One make-up class per class missed that must be scheduled within 15 days from the date of the absence. EXCEPTION: Students with medical related absences (injury or illness) may provide a doctor’s note (with letterhead) and can schedule a makeup within 30 days from the date of the absence
No Notification
- If a student misses a class without filling out the form in advance, the student will NOT receive class credit or refund.
IMPORTANT: Only Aerial Class Absence FORMS that are submitted within the timeline will be accepted. Email or text messages sent to the studio to report class absences are not accepted. If you wish to notify us in addition to submitting the form, that is acceptable.
Absence policy for drop-in classes
Classes: Aerial Silks Training, Pre-Int/Int, Intermediate Class, Aerial Straps and COMBO Rope & Silks
4-hour advanced cancellation
- Students who cancel at least 4 hours prior to the class start time through the Momence APP or website. Students who do so will receive 100% full class credit that can be applied to a future drop-in class.
Less than 4-hour cancellation
- Students who cancel less than 4 hours before the class start time will NOT receive class credit or refund.
- Students who experience extenuating circumstances within the 4-hour window (such as a car trouble, family emergency, seeking urgent medical care, etc.) should text Tammy directly at 650.489.6573. Class credit is not guaranteed.
No shows
- Students who do not remove themselves from the class (by canceling in the app) and don’t show up will not receive class credit or refund.
Why do we have an absence policy?
- If you miss a class, a different student who needs to take a make-up class can use your spot.
- There are many students who are waiting for a spot in a session or drop-in class.
- Taking class is how you will progress, learn, and become a stronger aerialist. Missing many classes may cause you to forget what you have learned.
- Teachers prepare class material based on the class roster and we can better prepare if we know who is coming and who is not.
How do I know when my makeup is scheduled?
Login to our reservation system by clicking here OR Download the Momence App and check your schedule under “my profile” using your login email address and login password.
Can I schedule a makeup that occurs before my missed class?
Yes, but the makeup must be scheduled within the same 4-week session time frame.
What if I will miss a session class but not need a makeup?
Complete the Aerial Class Absent Form. IMPORTANT – DO NOT JUST MISS CLASS so we can offer makeup or drop-in spots to other students.
I missed class and did not submit the form but I had a really good reason.. What can I do?
Email Tammy at tammy@impactkbf.com and it will be addressed on a case-by-case basis.